Covid-19 Extra Measures

After the strangest and most uncertain time in our 12 year history, we are very pleased to finally welcome you into Grounded. We’ve worked hard to ensure that our customers and team are safe, which is our priority. 

We must ask that any customer that displays any Covid symptoms to be please stay away from the cafe bar. Please stay seated in the restaurant as much as possible, our front of house staff will be able to get anything else you need. 

Below are the list of measures that we currently have in place, we’ve adapted the way we operate to ensure that our customers are having the best and safest experience possible. If you feel uncomfortable, please get in contact and discuss with us.  

  • Customers must wear a mask when entering and keep the mask on until seated at their table. All our staff will also be wearing masks. 

  • Our ordering system is now table service only, our front of house team will greet you at the door and take you to a table. Where we you will be given paper menus and your order will be taken. 

  • We have the NHS track and trace scanner by the front door and bar of all our sites, we will also take customers details once they're sat at a table for contact tracing. 

  • A maximum of six people may sit together at one table 

  • Before entering the cafe please use the antibacterial hand gel provided at the entrance

  • Please follow the one way system and 1metre social distancing that has been clearly laid out on the floor in all cafes  

  • We have changed the table layout to accommodate one meter plus distancing 

  • We have  small paper menus that you will be given once seated  

  • All condiments have been removed from the tables and will be given to you with your cutlery when you order your food 

  •  We prefer to take contactless payments but we do accept cash 

  • We’ve installed a screen on the bar to keep customers and our team at a safe distance

  • We encourage our staff to regularly sanitise with antibacterial gel and wash their hands 

  • All tables and chairs will be wiped down after every customer 


Thank you for all your support. We really appreciate all your custom and support during these challenging times.